Frequently Asked Questions

YES! Of course! Our manufacturers will be providing appropriate certification along with the product, if it is necessary. We will not import any items that are not FDA approved because it jeopardizes our license. For further investigation into our company, you may also look up “Horst Enterprises Inc” on the FDA database online to see all the FDA registered devices we have as listings. For more information, feel free to contact us directly.

We understand the need for this question due to market saturation. Darrin has been in the DME industry for 40+ years. First in retail, then as a distributor.

We want to get you our products as soon as possible. Upon completed processing of order, items in stock will be shipped out within 1 business day. There is also expedited shipping, upon request (at buyers expense.). Please contact us for more information.

We are so sorry your order was received damaged. Was your box damaged, If so have you notified the shipping company? If the box was not damaged, please have the customer contact their dealer prior to contacting us. The dealer can assist them quicker and will contact us directly on their behalf if it is necessary.